Accu-Link Call Centres Inc.
335 Laird Road, Guelph, ON N1G 4P7
Toll Free: 1(888) 999-2215


March 17, 2003

Call Before You Dig!
Guelph Accu-Link Call Centre Up and Running

On March 15, 2003 the first Accu-Link Call Centre opened in the City of Guelph, and began taking phone, fax and e-mail inquiries from Ontario utility’s customers in both Ontario and Quebec. This exclusive call centre operation for Ontario One Call, the “Call Before you Dig” people, will manage information requests for underground plant material for Ontario’s utility providers.

“Establishing in Guelph was an easy decision for us,” says Mark Brabant, President of Accu-Link Call Centres Inc. “With its perfect demographic mix, access to an educated workforce and the warm reception and useful information received from Guelph’s Economic Development department, we are confident that we have found an ideal location to establish and grow our business.”

And growth is just what Accu-Link intends to do. Its long-range business plan includes doubling the current 85+ in seats in the centre over a three- to five-year period.

“We are thrilled that Accu-Link has established its business here in Guelph,” says Peter Cartwright, Director of the City of Guelph Economic. “Our strategic location, well-trained and productive labour force, rapidly growing community, and diversified economy, make Guelph an excellent choice for corporations starting or relocating their call centre operations. We are extremely pleased that a leader in their field, Accu-Link, has chosen to locate in the City of Guelph.”

Accu-Link used out-of-the-box thinking to convert a typical warehouse space into a state-of-the-art research facility. “ The proactive approach of the Economic Development department along with Accu-Link’s resilience to locate in Guelph proved this real estate transaction to be truly one of a kind,” stated Rick Jameson, President, Quintan Investments (Guelph) Ltd.

“As a real estate management company, you couldn’t ask for more. It has been a win-win scenario; growth and development for the City, an exceptional tenant for Quintan Investments Ltd., and a new home for Accu-Link,” said Kenneth Fish, President of White Caps Property Management Ltd. and Albert Fish Associates Limited, Real Estate Broker.

The focus of Accu-Link’s business is to determine the approximate location of plant material, including pipes and wires, at a dig site and contact utility companies to provide specific location information onsite. The end result of this service is less injury and damage done in the field and reduction of associated costs.