Call Centre

Accu-Link Call Centres currently houses the call centre for four companies; Ontario One Call, BC One Call, Maritimes & Northeast Pipelines, and Bell West Manitoba. Locate requests of all priority levels are taken from all excavators 24 hours a day, 7 days a week, 365 days a year.

Clients receive several valuable services from the Call Centre, outlined below:

Key Services

  • Servicing all excavator types, including homeowners, contractors, municipalities, utilities, landlords, and business owners
  • Consistent, detailed, and accurate information obtained on each locate request
  • State-of-the-art GIS mapping system to ensure accurate member notification
  • Customized plant coverage over the base map to ensure notification only when there is plant in the vicinity of the dig
  • Immediate dispatch of locate request information in a variety of formats
  • Emergency locate dispatch via telephone to locating companies within 5 minutes of receipt of the locate request
  • If your company recognizes any excavation criteria that do not pose a threat to your plant, an automatic clearance can be issued immediately to the excavator on your behalf
If you would like to learn more about protecting your plant through our Call Centre, please contact our Help Desk at 1-866-466-7613 or e-mail


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